You have the right to
choose the GP practice, and to be accepted by this practice,
unless there are reasonable ground for us to refuse (such as
you do not live within the catchment in which case you will
be informed of the reason.
You have a right to be
treated with dignity and respect and we will treat all the patients
in a fair and respectable manner.
We have a duty not to
discriminate against patients or staff, and to adhere to equal
opportunities and ethnic and human rights legislation.
You have the right to
privacy and confidentiality and to expect the NHS to keep your
confidential information safe and secure. You have the right
to be treated eith a professional standard of care, by appropriately
qualified and experienced staff, in a practice that meets required
levels of safety and quality.
We have a responsibility
to provide all patients with safe care and to do all we can
to protect patients from avoidable harm.
You can access GP practice
appointments (during surgery hours) via telephone, online services
or face to face appointments with one of our receptionists.
You have access to out-of-hours
and extended services which provide GP and practice nurse appointments
which are available to our patients after 18:30pm on weekdays
We will make available
our practice leaflets and online information, informing you
of our opening hours and the service (s) we provide.
We host and promote a
Patient Participation Group (PPG), which all patients and carers
in the area are welcome to to join, this supports patient and
public participation in both the practice and local health systems
We have a complaints policy
which will be followed and will be dealt with in a timely manner,
this will not affect your care, or how you are treated by our
- You must register with a GP practice, the main
point of access for NHS primary care.
- You must treat NHS staff and other patients with
respect and recognise violence or the causing of nuisance or disturbance
on NHS premises, this could result in prosecution and you could
be de-registered from the practice.
- You have a right not to unlawfully discriminate
against the provision of NHS services, including on grounds of
gender, race, disability, sexual orientation, religious beliefs,
gender reassignment, pregnancy and maternity, or mental or civil
partnership status and you must not discriminate staff.
- You must give your GP practice accurate information
about your health, condition and status.
- You should take personal responsibility and make
a significant contribution to your own and your dependant’s
good health and well being.
- National public health programmes such as cervical
screening, immunisation and vaccinations are important for prevention
and early diagnosis. Please take the opportunity to participate
- Please avoid calling during peak morning times
for non-urgent matters, use online booking facilities where appropriate.
- You must always attend appointments, or cancel
appointments as soon as possible. Treatment of other patients
may be delayed if the practice is unaware that you cannot attend
and this wastes valuable time which could have been spent on another
patient. The practice has policies to deal with non-attendees
(who do not cancel appointments) and this could result in you
being de-registered with the practice.
- Please read our practice leaflet or visit the New
Patients page on our website, where you can download, view and
print a copy of our latest practice leaflet. This will assist
with information on the primary care and services that we offer.
- We welcome your participation. If you wish to find
out more, ask a member of our practice team on how to join our
PPG. Even if you are not a member, please as how you can share
feedback with us ti help improve our services for all.
- If you have any positive or negative feedback from
yourself on from the behalf of a carer in relation to your experiences,
treatments and services, you may contact the practice manager
if you have a complaint, or you can it in writing following the
practice complaints process or by contacting NHS England.
We endeavour to provide our client's;
understand how important it is to keep your personal information
safe and secure and we take this very seriously. We have taken
steps to make sure your personal information is looked after
in the best possible way and we review this regularly.
as it contains important information about how we use the personal
and healthcare information we collect on your behalf.
statement updated on Saturday
26th October 2019, next review date on Monday 26th October 2020