You have the right
to choose the GP practice, and to be accepted by this
practice, unless there are reasonable ground for us to
refuse (such as you do not live within the catchment in
which case you will be informed of the reason.
You have a right
to be treated with dignity and respect and we will treat
all the patients in a fair and respectable manner.
We have a duty not
to discriminate against patients or staff, and to adhere
to equal opportunities and ethnic and human rights legislation.
You have the right
to privacy and confidentiality and to expect the NHS to
keep your confidential information safe and secure. You
have the right to be treated eith a professional standard
of care, by appropriately qualified and experienced staff,
in a practice that meets required levels of safety and
We have a responsibility
to provide all patients with safe care and to do all we
can to protect patients from avoidable harm.
You can access GP
practice appointments (during surgery hours) via telephone,
online services or face to face appointments with one
of our receptionists.
You have access
to out-of-hours and extended services which provide GP
and practice nurse appointments which are available to
our patients after 18:30pm on weekdays and weekends.
We will make available
our practice leaflets and online information, informing
you of our opening hours and the service (s) we provide.
We host and promote
a Patient Participation Group (PPG), which all patients
and carers in the area are welcome to to join, this supports
patient and public participation in both the practice
and local health systems as appropriate.
We have a complaints
policy which will be followed and will be dealt with in
a timely manner, this will not affect your care, or how
you are treated by our practice team.
- You must register with a GP practice, the
main point of access for NHS primary care.
- You must treat NHS staff and other patients
with respect and recognise violence or the causing of nuisance
or disturbance on NHS premises, this could result in prosecution
and you could be de-registered from the practice.
- You have a right not to unlawfully discriminate
against the provision of NHS services, including on grounds
of gender, race, disability, sexual orientation, religious
beliefs, gender reassignment, pregnancy and maternity, or
mental or civil partnership status and you must not discriminate
- You must give your GP practice accurate information
about your health, condition and status.
- You should take personal responsibility and
make a significant contribution to your own and your dependant’s
good health and well being.
- National public health programmes such as
cervical screening, immunisation and vaccinations are important
for prevention and early diagnosis. Please take the opportunity
to participate in these.
- Please avoid calling during peak morning
times for non-urgent matters, use online booking facilities
- You must always attend appointments, or cancel
appointments as soon as possible. Treatment of other patients
may be delayed if the practice is unaware that you cannot
attend and this wastes valuable time which could have been
spent on another patient. The practice has policies to deal
with non-attendees (who do not cancel appointments) and
this could result in you being de-registered with the practice.
- Please read our practice leaflet or visit
the New Patients page on our website, where you can download,
view and print a copy of our latest practice leaflet. This
will assist with information on the primary care and services
that we offer.
- We welcome your participation. If you wish
to find out more, ask a member of our practice team on how
to join our PPG. Even if you are not a member, please as
how you can share feedback with us ti help improve our services
- If you have any positive or negative feedback
from yourself on from the behalf of a carer in relation
to your experiences, treatments and services, you may contact
the practice manager if you have a complaint, or you can
it in writing following the practice complaints process
or by contacting NHS England.
We endeavour to provide our client's;
L.L. Medical Care Ltd (Agarwal And
Agrawal Practice), Langthorne Health Centre, 13 Langthorne Road,
Leytonstone, London, E11 4HX