GDPR
Privacy Policy with L.L. Medical Care
Ltd (Agarwal & Agrawal Practice) This privacy policy
sets out how L.L. Medical Care Ltd (Agarwal
And Agrawal Practice) and DR S AGARWAL
& DR V AGRAWAL uses your personal
information
We understand
how important it is to keep your personal
information safe and secure and we
take this very seriously. We have
taken steps to make sure your personal
information is looked after in the
best possible way and we review this
regularly.
Please read
this GDPR Privay Policy carefully,
as it contains important information
about how we use the personal and
healthcare information we collect
on your behalf.
1. Why Are
We Providing This Service We are required
to provide you with this Privacy Notice
by Law. It explains how we use the
personal and healthcare information
we collect, store and hold about you.
If you are unclear about how we process
or use your personal and healthcare
information, or you have any questions
about this Privacy Notice or any other
issue regarding your personal and
healthcare information, then please
do contact our Data Protection Officer
(details below).;
The Law says:
We must let you know why we collect
personal and healthcare information
about you;
We
must let you know how we use any
personal and/or healthcare information
we hold on you;
We
need to inform you in respect of
what we do with it;
We
need to tell you about who we share
it with or pass it on to and why;
and
We
need to let you know how long we
can keep it for.
2. The Data
Protection Officer The Data Protection
Officer at the Surgery is Radja
Mutchuswamy. You can
contact them at the surgery if:
You
have any questions about how your
information is being held;
If
you require access to your information
or if you wish to make changes to
your information;
If
you wish to make a complaint about
anything to do with your healthcare
information we hold about you
Or
any other query relating to this
policy and your rights as a patient
3.
About Us We, at LL Medical Care Ltd. situated
at Langthorne Health Centre. E11 4HX, are a Data
Controller of your information. This means we are
responsible for collecting, storing and handling
your personal and healthcare information when you
register with us as a patient.
There
may be times where we also process
your information. That means we use
it for a particular purpose and, therefore,
on those occasions we may also be
Data Processors. The purposes for
which we use your information are
set out in this Privacy Notice.
4.
Information We Collect From You
The information we collect from you
will include:
Your
contact details (such as your name
and email address, including place
of work and work contact details);
Details
and contact numbers of your next
of kin;
Your
age range, gender, ethnicity;
Details
in relation to your medical history;
The
reason for your visit to the Surgery;
Medical
notes and details of diagnosis and
consultations with our GPs and other
health professionals within the Surgery
involved in your direct healthcare.
5.
Information About You From Others We also collect
personal information about you when
it is sent to us from the following:
A
hospital, a consultant or any other medical
or healthcare professional, or any other
person involved with your general healthcare.
6.
Your Summary Care Record Your summary care
record is an electronic record of
your healthcare history (and other
relevant personal information) held
on a national healthcare records database
provided and facilitated by NHS England.
This
record may be shared with other healthcare
professionals and additions to this
record may also be made by relevant
healthcare professionals and organisations
involved in your direct healthcare.
You
may have the right to demand that
this record is not shared with anyone
who is not involved in the provision
of your direct healthcare. If you
wish to enquire further as to your
rights in respect of not sharing information
on this record then please contact
our Data Protection Officer. To find
out more about the wider use of confidential
personal information and to register
your choice to opt out if you do not
want your data to be used in this
way, please visit https://digital.nhs.uk/services/national-data-opt-out-programme.
Note
if you do choose to opt out, you can
still consent to your data being used
for specific purposes. However, if
you are happy with this use of information
you do not need to do anything. You
may however change your choice at
any time.
7.
Who May We Provide Your Personal Information
To, And Why Whenever you use
a health or care service, such as
attending Accident & Emergency
or using Community Care Services,
important information about you is
collected to help ensure you get the
best possible care and treatment.
This information may be passed to
other approved organisations where
there is a legal basis, to help with
planning services, improving care,
research into developing new treatments
and preventing illness. All of this
helps in proving better care to you
and your family and future generations.
However, as explained in this privacy
notice, confidential information about
your health and care is only used
in this way where allowed by law and
would never be used for any other
purpose without your clear and explicit
consent.
We
may pass your personal information
on to the following people or organisations,
because these organisations may require
your information to assist them in
the provision of your direct healthcare
needs. It, therefore, may be important
for them to be able to access your
information in order to ensure they
may properly deliver their services
to you:
Hospital
professionals (such as doctors,
consultants, nurses, etc);
Other
GPs/Doctors;
Pharmacists;
Nurses
and other healthcare professionals;
Dentists;
Any other
person that is involved in providing services related
to your general healthcare, including mental health
professionals.
8.
Other People Who We Provide Your Information
To
Commissioners;
Clinical
Commissioning Groups;
Local
authorities;
Community health services;
Anyone
you have given your consent to,
to view or receive your record,
or part of your record. Please note,
if you give another person or organisation
consent to access your record we
will need to contact you to verify
your consent before we release that
record. It is important that you
are clear and understand how much
and what aspects of, your record
you give consent to be disclosed.
Extended
Access – we provide extended
access services to our patients
which means you can access medical
services outside of our normal working
hours. In order to provide you with
this service, we have formal arrangements
in place with the Clinical Commissioning
Group and with other practices whereby
certain key “hub” practices
offer this service on our behalf
for you as a patient to access outside
of our opening hours. This means,
those key “hub” practices
will have to have access to your
medical record to be able to offer
you the service. Please note to
ensure that those practices comply
with the law and to protect the
use of your information, we have
very robust data sharing agreements
and other clear arrangements in
place to ensure your data is always
protected and used for those purposes
only.
Data
Extraction by the Clinical Commissioning
Group – the clinical commissioning
group at times extracts medical
information about you, but the information
we pass to them via our computer
systems cannot identify you to them.
This information only refers to
you by way of a code that only your
practice can identify (it is pseudo-anonymised).
This therefore protects you from
anyone who may have access to this
information at the Clinical Commissioning
Group from ever identifying you
as a result of seeing the medical
information and we will never give
them the information that would
enable them to do this.
For the purposes of complying with
the law e.g. Police, Solicitors,
Insurance Companies;
9.
Anonymised Information Sometimes we may
provide information about you in an
anonymised form. If we do so, then
none of the information we provide
to any other party will identify you
as an individual and cannot be traced
back to you.
10.
Your Rights As A Patient The Law gives you
certain rights to your personal and
healthcare information that we hold,
as set out below:
Access
And Subject Access Request You have the right
to see what information we hold about
you and to request a copy of this
information.
If
you would like a copy of the information
we hold about you please email our
Data Protection Officer. We will provide
this information free of charge however,
we may in some limited and exceptional
circumstances have to make an administrative
charge for any extra copies if the
information requested is excessive,
complex or repetitive. We have one
month to reply to you and give you
the information that you require.
We would ask, therefore, that any
requests.
If
you make are in writing and it is
made clear to us what and how much
information you require.
A.
Online Acess
You may ask us if you wish to have
online access to your medical record.
However, there will be certain protocols
that we have to follow in order to
give you online access, including
written consent and production of
documents that prove your identity.
Please
note that when we give you online
access, the responsibility is yours
to make sure that you keep your information
safe and secure if you do not wish
any third party to gain access.
B.
Correction
We want to make sure that your personal
information is accurate and up to
date. You may ask us to correct any
information you think is inaccurate.
It is very important that you make
sure you tell us if your contact details
including your mobile phone number
has changed.
C.
Removal
You have the right to ask for your
information to be removed however,
if we require this information to
assist us in providing you with appropriate
medical services and diagnosis for
your healthcare, then removal may
not be possible.
D.
Objection
We cannot share your information with
anyone else for a purpose that is
not directly related to your health,
e.g. medical research, educational
purposes, etc. We would ask you for
your consent in order to do this however,
you have the right to request that
your personal and healthcare information
is not shared by the Surgery in this
way. Please note the Anonymised Information
section in this Privacy Notice.
E.
Transfer
You have the right to request that
your personal and/or healthcare information
is transferred, in an electronic form
(or other form), to another organisation,
but we will require your clear consent
to be able to do this.
11.
Third Parties Mentioned On Your Medical
Record Sometimes we record
information about third parties mentioned
by you to us during any consultation.
We are under an obligation to make
sure we also protect that third party’s
rights as an individual and to ensure
that references to them which may
breach their rights to confidentiality,
are removed before we send any information
to any other party including yourself.
Third parties can include: spouses,
partners, and other family members
12.
How We Use Information About You We use your personal
and healthcare information in the
following ways:
When
we need to speak to, or contact other
doctors, consultants, nurses or any
other medical/healthcare professional
or organisation during the course
of your diagnosis or treatment or
on going healthcare;
When
we are required by Law to hand over
your information to any other organisation,
such as the police, by court order,
solicitors, or immigration enforcement.
We
will never pass on your personal
information to anyone else who does
not need it, or has no right to
it, unless you give us clear consent
to do so.
13.
Legal Justification For Collecting
And Using Your Information The Law says we
need a legal basis to handle your
personal and healthcare information;
A.
Contract
We have a contract with NHS England
to deliver healthcare services to
you. This contract provides that we
are under a legal obligation to ensure
that we deliver medical and healthcare
services to the public.
B.
Consent
Sometimes we also rely on the fact
that you give us consent to use your
personal and healthcare information
so that we can take care of your healthcare
needs.
Please
note that you have the right to withdraw
consent at any time if you no longer
wish to receive services from us.
C.
Necassary Care
Providing you with the appropriate
healthcare, where necessary. The Law
refers to this as ‘protecting
your vital interests’ where
you may be in a position not to be
able to consent.
D.
Law
Sometimes the Law obliges us to provide
your information to an organisation
(see above).
14.
Special Catergories The Law states
that personal information about your
health falls into a special category
of information because it is very
sensitive. Reasons that may entitle
us to use and process your information
may be as follows:
Public Interests:
Where we may need
to handle your personal information
when it is considered to be in the
public interest. For example, when
there is an outbreak of a specific
disease and we need to contact you
for treatment, or we need to pass
your information to relevant organisations
to ensure you receive advice and/or
treatment;
A.
Consent
When you give us consent;
B.
Vital Interest
If you are incapable of giving consent,
and we have to use your information
to protect your vital interests (e.g.
if you have had an accident and you
need emergency treatment);
C.
Ddefending A Ckaim
If we need your information to defend
a legal claim against us by you, or
by another party;
D.
Proving You With Medical Care:
Where we need your information to
provide you with medical and healthcare
services
15.
How Long We Keep Your Personal Information We carefully consider
any personal information that we store
about you, and we will not keep your
information for longer than is necessary
for the purposes as set out in this
Privacy Notice.
16.
If English Is Not Your First Language If English is not
your first language you can request
a translation of this Privacy Notice.
Please contact our Data Protection
Officer.
17. Complaints If you have a concern
about the way we handle your personal
data or you have a complaint about
what we are doing, or how we have
used or handled your personal and/or
healthcare information, then please
contact our Data Protection Officer.
However,
you have a right to raise any concern
or complaint with the UK information
regulator, at the Information Commissioner’s
Office: https://ico.org.uk/.
18.
Ou Website The only website
this Privacy Notice applies to is
the Surgery’s website. If you
use a link to any other website from
the Surgery’s website then you
will need to read their respective
privacy notice. We take no responsibility
(legal or otherwise) for the content
of other websites.
19.
Cookies The Surgery’s
website uses cookies. For more information
on which cookies we use and how we
use them, please see our Cookies
Policy.
20.
Security We take the security
of your information very seriously
and we do everything we can to ensure
that your information is always protected
and secure. We regularly update our
processes and systems and we also
ensure that our staffs are properly
trained. We also carry out assessments
and audits of the information that
we hold about you and make sure that
if we provide any other services,
we carry out proper assessments and
security reviews.
21.
Text Messaging And Contacting You Because we are
obliged to protect any confidential
information we hold about you and
we take this very seriously, it is
imperative that you let us know immediately
if you change any of your contact
details.
We
may contact you using SMS texting
to your mobile phone in the event
that we need to notify you about appointments
and other services that we provide
to you involving your direct care,
therefore you must ensure that we
have your up to date details. This
is to ensure we are sure we are actually
contacting you and not another person.
22.
Where To Find Our Privacy Policy You may find a
copy of this Privacy Notice in the
Surgery’s reception, on our
website, or a copy may be provided
on request.
23.
How Data Flows From Our Website, To
You (Our Patient's) And To External
Sources, Such As Survey Monkey, Pharmacies
and NHS Medical Facilites
24.
Processors Of Your Personal Data In order for our
practice to deliver the best possible
service, the practice contracts processors
to process your personal data, including
patient data on their behalf.
When
we use a processor to process personal
data, we will always have an appropriate
legal agreement in place to ensure
that they keep the data secure.
They
do not use or share information other
than in accordance with our instructions
and that they are operating appropriately.
Examples
of functions that maybe carried out
by a processor include;
Companies that provide IT services
and support, core clinical systems,
systems which manage patient facing
systems (such as our website and
services accessible through the
same), data hosting service providers,
systems which facilitate appointment
bookings or electronic prescription
services, document management
services.
Delivery
services (for example, if we
were to arrange the delivery
of medicines to you).
Payment
providers (if for example, you
were paying for a prescription
or another services such as
travel vaccinations).
25.
Changes To Our Privacy Policy We regularly review
and update our privacy policy.
Everyone
working for the NHS has a legal duty
to keep information about you confidential.
We
understand how important it is to
keep your personal information safe
and secure and we take this very seriously.
We have taken steps to make sure your
personal information is looked after
in the best possible way and we review
this regularly.
GDPR
Privacy Policy updated on Tuesday
26th October 2021, next review date
on Wednesday 26th October 2022