• Appointments are made by visiting or telephoning the surgery from 8.00AM on 020 8539 2858.
• Appointments can also be booked online, simply see one of our receptionists for a copy of our online registration form or download a copy from here
• Appointments will be 10 minutes long, but if you feel you may need longer please let us know
• Urgent telephone consultations are available at the end of the doctor or nurse clinic at the clinician's discretion
• Emergencies and babies will be seen on the same day at the clinician's discretion
• If clinics are fully booked on the day, you will be advised by the reception to ring up the practice later that day to find out if there are any cancellations
• Urgent cases will always be seen on the same day, otherwise you will be offered the first available slot with a doctor/triage staff within 48 hours, if a slot is unavailable. However this maybe affected by unforeseen circumstances such as sickness and holiday leave

Due to current circumstances we are utilizing a "Book on the Day" policy

To book appointments online, you must be registered with our practice;

• GMS1 Registration Form
• Complete Registration Form PDF
• Treatment Of Conscent
• Online Registration Application Form
• Online Reqistration Application FAQS
• GDPR Policy May 2018
• Data Sharing Consent Form

Everyone working for the NHS has a legal duty to keep information about you confidential.

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read our GDPR Privacy Policy carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.

NHS 111
111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:

• You need medical help fast but it’s not a 999 emergency
• You think you need to go to A&E or need another NHS urgent care service
• You don’t know who to call or you don’t have a GP to call
• You need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.

SELF CARE
If you have a cough, cold, headache or other minor ailment try treating yourself at home first.

Find out more about treatments for common minor ailments.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

YOUR PHARMACISTS CAN HELP TO
Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

Click here for more information about how pharmacies can help you.

A&E
A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

• If not, please consider using other local health services before you visit A&E.
• If you or someone in your care experiences severe chest pains, loss of blood or suspected broken bones, go to your nearest Accident and Emergency Department or call 999.

Whipps Cross University Hospital
Whipps Cross Road
Leytonstone
London, E11 1NR
Telephone Number:		020 7377 7000 (Open 24 hours)

Website updated on Monday 17th February 2020

• You can book your own appointment, on a date and at a time that is conveniant for you, you can also choose the hopsital or clinic that you want to go to.
• Once you have booked your appointment, you can check your details, change your appointment or cancel it if, it is no longer needed.
• The service is fast conveniant and secure

Booking your own referral appointment online helps save your us time and also saves the NHS money. When patients book their own appointment, hospitals have said that there are half as many missed appointments, booking online also saves the NHS on phone bills and sending letter out to you. We know that the service is not for everyone, therefore you will be able to ask your GP if you need any help.

MANAGING YOUR REFERRAL
If you are referred to a hospital or a clinic, you can book your appointment online, from https://www.ebs.ncrs.nhs.uk/login

You will need;

• Your booking reference number, which can be found at the top of booking letter
• The password you received at the time your received your booking letter
• Your year of birth

If you have been referred, and have forgotten you booking reference or password, please contact the practice.

If you have any problems booking online, you can call the NHS appointment line on 034 5608 8888.

Phone lines are open;

A full translation service is available and all callls are charged at local rates.

For more information about booking your appointment online, please visit the Managing Your Referral page on the NHS website.

IF YOU MISSED AN APPOINTMENT
Please note that if you have been discharged from hospital because you did not attend an appointment. but need to be re-referred, please contact the practice or complete the re-referral form below and return it to the practice;

Request for re-referall

Website updated on Monday 17th February 2020

The hubs are located in the following 4 practices and appointments are available for anyone who is registered with any GP practice in Waltham Forest;

Monday to Friday, between 6.30PM and 10.00PM

• Allum Medical Centre, Fairlop Road, Leytonstone, London, E11 1BN
• Higham Hill Medical Centre, 258-260 Higham Hill Road, Walthamstow, London, E17 5RQ

Saturday, between 8AM and 8.00PM

• Triangle House Health Centre, 2-8 Harrow Road, Leytonstone, London, E11 3QF
• Handsworth Medical Centre, 5 Handsworth Avenue, Chingford, London, E4 9PD

Sunday, between 10AM and 4.20PM

• Triangle House Health Centre, 2-8 Harrow Road, Leytonstone, London, E11 3QF
• Handsworth Medical Centre, 5 Handsworth Avenue, Chingford, London, E4 9PD

HOW TO BOOK
Appointments can only be booked by calling 020 8519 3999.

BOOKING LINE HOURS

Weekend services are provided by Waltham Forest GP Network

All appointments must be pre-booked as this is not a walk in service.

Website updated on Monday 17th February 2020

EVIDENCE THAT YOU ARE SICK
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

Your employer can ask you to confirm that you've been ill.You can do this by filling in a form yourself when you return to work. This is called self-certification, or you can download and print off a copy of the Self-Certification certificate yourself from here.

If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.

However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

STATEMENT OF FITNESS FOR WORK - 'FIT NOTE'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

To apply for a "Fit Note" please book an appintment with your doctor

For more information see the DirectGov website (where this information was sourced)

You may only request a home visit if;

• You are a housebound patient
• Or are too ill to visit the practice (if this is case, please provide as much information as you can so we can give this to the doctor)

Your Doctor will only visit you at home, if they think that your medical condition requires it and will also decide on how urgent the visit is needed.

Please be aware that that it is not possible to specify which doctor will attend any emergency home visit as they are the delegated doctor on-call at the time.

If a doctor is not available, expert rapid response teams will be on hand within two hours to help support older people to remain well at home and avoid hospital admissions, under new plans outlined by the NHS today.

Local health service and council teams will begin the roll out of Urgent Community Response teams from April, as part of the NHS’ Long Term Plan to support England’s ageing population and those with complex needs.

The teams will give those who need it fast access to a range of qualified professionals who can address both their health and social care needs, including physiotherapy and occupational therapy, medication prescribing and reviews, and help with staying well-fed and -hydrated.

Backed by £14million of investment, seven ‘accelerator’ sites will be the first to deliver the new standards for care, working together to standardise how urgent community services will be measured, and delivered consistently across the country, 365 days a year. Older people and adults with complex health needs who have a very urgent care need, including a risk of being hospitalised, will be able to access a response from a team of skilled professionals within two hours, to provide the care they need to remain independent.

A two day standard will also apply for teams to put in place tailored packages of intermediate care, or reablement services, for individuals in their own homes, with the aim of restoring independence and confidence after a hospital stay.

The urgent response standards are part of a range of commitments – including enhanced NHS support to care homes – which local health and care leaders will be rolling out over the next few years to help keep older people well at home and reduce pressure on hospital services.

Please think before you call. please help the doctors and other patients by being considerate. If you are waiting for a call from one our doctors, please keep your line free as the doctor will try calling no more than twice. If the doctor cannot get through to you at the time in which the call is made, a note will be put on your personal patient file to record that the doctor tried to call you.

• Book or cancel appointments online with a GP or nurse
• Renew or order repeat prescriptions online
• View parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results

The service is free. Everyone who is registered with a GP can have access to their practice's online services.

For more details, see How can I start using GP online services?

If you are not yet registered with a GP practice see our information about how to register with a GP practice.

HOW CAN I START USING GP ONLINE SERVICES
Follow the steps below to sign up for GP online services:

1. Tell your GP practice that you would like to start using their online services
2. A member of the practice will then ask you to fill in a short registration form, you can download a copy of the registration from here
3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff
4. You will have to confirm your identity or you may have to answer questions about personal information in your GP record 
5. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in 

All links come from trusted sources, however, if you are unsure about them or any other medical concerns, contact your doctor or pharmacist for further advice.

It puts information about your health and treatments at your fingertips. Ths means you can say it when speaking to a health and care professional, for example;

A digital front door to the NHS

The NHS app has been designed with patients and healthcare professionals to be your digital front door to the NHS.

It is quick and easy to use and we will be adding new features in the coming months.

Apps are not for everyone so the NHS App won't replace existing services. You can still contact the practice via visiting or calling the practice, or from this website.

The NHS App is the first step from the NHS for people across England and you can us the NHS App to;

• Book and cancel appointments - Search for, book and cancel appointments at L.L Medical Care Ltd
• View you records - Get secure access to your GP medical records
• Order repeat prescriptions - See your available medications and place an order
• Check your sypmtoms - Find trusted information on hundreds of conditions and treatments and get instant advice
• Register to be an organ donor - Easily manage your preferences on the NHS organ donor register
• Choose how the NHS uses your data - Register your decision on whether your data can be used for research and planning

You can check if L.L Medical Care Ltd is connected when you open the app for the first time. If it's not, you can register your email address, and we'll notify you when the App goes llive.

If L.L Medical Care Ltd is not connected, you can still download the app and use it to check your symptoms and find out what to do when you need help urgently.

INTRODUCING THE NHS APP
When L.L Medical Care Ltd is connected, and you register in the app, we'll carry out checks to confirm your identity. The app will then securely connect to information from your L.L Medical Care Ltd. To keep your access secure, we'll send a security code to your phone each time you use the app.

GET HELP WITH THE APP
If you have any issues using or downloading the app, check the NHS App help and support page.

Website updated on Monday 17th February 2020